Refund Policy
Last updated: July 12, 2026 · Version 2
In short: consulting work is governed by each project's written agreement. Advance payments for work not started are refundable; delivered work is generally not, but we fix defects. If something went wrong, write to us first — we answer within 5 business days and resolve disputes in good faith.
Summary for convenience; the policy below governs.
1. Professional services
Consulting and development services are contracted per project or per hour under an Engagement Agreement that defines deliverables, milestones, payment schedule and any engagement-specific refund terms. That agreement prevails over this page for that engagement.
2. Advance payments
Advance payments or deposits for work not yet started are refundable upon written request before work begins. Where work has started, we refund the unearned portion, less the value of work performed and non-recoverable costs already incurred at your instruction.
3. Delivered work
Work already performed and delivered is generally non-refundable. If a deliverable does not meet the agreed specification, tell us in writing: we will re-perform or repair the affected work at no additional cost, as described in the Engagement Agreement.
4. Digital products and subscriptions
Where we sell digital products or subscriptions, the refund terms shown at the point of sale apply (including any trial or cancellation windows and the terms of the payment processor or merchant of record). Unless stated otherwise there, digital products are non-refundable once delivered or accessed.
5. How to raise a problem
Write to admin@us.0doo.net with your engagement or order reference and a description of the issue. We acknowledge within five (5) business days and work with you in good faith to resolve it, including partial refunds where fair.
6. Chargebacks
Please contact us before initiating a chargeback — most issues are resolved faster directly. Exercising a legitimate chargeback right will not, by itself, affect future dealings. We respond to chargebacks with the documented evidence of the engagement (agreements, communications, deliverables), and we may decline future engagements only where the record shows abuse.
7. Method and currency
Approved refunds are issued to the original payment method, in U.S. dollars, within ten (10) business days of approval. For consumer purchases, refunds are issued in full where the law or card-network rules so require; deduction of non-recoverable processor fees applies only to business engagements where agreed and where the refund is not due to our fault.